How can we help you?
Search 25 articles, or browse by topic. Most answers are 3 minutes away.
Getting started
New to EduPortal? Start here.
- Basics 2 min
Create your account in 60 seconds
Sign up, verify your email, and set your goals.
- Basics 4 min
Choose your first course
How recommendations work and how to pick a path.
- Basics 3 min
Set up your learning goals
Daily streaks, study time, and progress reminders.
- Apps 2 min
Install the mobile app
iOS and Android downloads, plus offline tips.
Courses & learning
Enroll, learn, and complete with confidence.
- Enroll 3 min
How to enroll in a course
Free vs. paid courses and what enrollment unlocks.
- Offline 4 min
Downloading videos for offline use
Available on mobile for Pro members.
- Quizzes 5 min
Taking quizzes & assignments
What gets graded, retakes, and partial credit.
- Live 3 min
Joining a live class
Calendar invites, links, and recording access.
- Certs 4 min
Earning a certificate
Completion criteria and verification.
AI tools
Chat tutor, quiz generator, assignment helper.
- Chat 5 min
How the AI tutor works
Context, limits, and tips for better answers.
- Quizzes 3 min
Generating practice quizzes
From any topic — text, PDF, or link.
- Assist 4 min
Assignment helper guidelines
What it will and won't do (academic integrity).
- Limits 2 min
Daily AI usage limits
Free vs. Pro and how to monitor your usage.
Billing & payments
Plans, invoices, and refunds.
- Plans 3 min
Upgrading to Pro
Monthly or annual — what changes immediately.
- Payment 2 min
Update your payment method
Cards, regional methods, and SCA in Europe.
- Invoice 2 min
Download an invoice
Past invoices, VAT, and business billing details.
- Refunds 3 min
Request a refund
Our 14-day refund policy and how to apply.
Account & security
Login, passwords, and account safety.
- Login 2 min
Reset your password
Link expiry and what to do if it doesn't arrive.
- Security 3 min
Enable two-factor authentication
Recommended for everyone — takes 60 seconds.
- Account 2 min
Change your email address
Verification, side effects, and downtime.
- Account 4 min
Delete your account
What gets removed and what's retained for legal reasons.
For instructors
Teaching, payouts, and the authoring studio.
- Apply 4 min
Apply to teach on EduPortal
What we look for and how the review works.
- Tools 6 min
Authoring studio basics
Chapters, captions, quizzes, and assignments.
- Payouts 4 min
Getting paid
Payout schedule, methods, and tax forms.
- Growth 5 min
Promote your course launch
Co-marketing, banners, and discount codes.